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October 14, 2026
Listen in now as our guest, Doug Noll, discusses his book, Empathy Leadership: The Powerful Skill that Drives Winning Results, and learn how empathy has become the defining strategic advantage in modern leadership.
In today’s workplace, empathy isn’t a soft skill - it’s the competitive edge that distinguishes great leaders and thriving organizations. Drawing from neuroscience, psychology, and real-world narratives, Doug reveals how calm authority, emotional intelligence, and compassionate communication are strategic advantages in effective leadership.
Empathy Leadership: The Powerful Skill that Drives Winning Results is a revolutionary framework that prioritizes emotional connection as the foundation for success. Through practices like reflective listening and affect labeling, leaders learn to recognize emotions in real time, diffuse tension, and strengthen trust and collaboration in the workplace.
For leaders at every level, Empathy Leadership provides the actionable insights and tools to lead with both head and heart - demonstrating how empathy leverages emotional connection to build and maintain high-performing teams and authentic human connection.
Doug Noll, JD, MA is a Distinguished Fellow of the International Academy of Mediators, the world's most prestigious mediation organization, and recipient of IAM's Syd Leezak Award of Excellence. As Adjunct Professor at Pepperdine University's Straus Institute for Dispute Resolution (ranked #1 in the nation), Doug teaches graduate courses on decision-making under stress and conflict resolution. Author of five books including the bestselling De-Escalate (45,000+ copies, translated into five languages), Doug now brings his neuroscience-based methodology from prisons and boardrooms to corporate leadership through his latest book, Empathy Leadership: The Powerful Skill that Drives Winning Results. Learn more at: https://dougnoll.com/
